Question 1: What role should the Information Technology Management Function have played in the Content Management Selection process up to the point of the choice of CMS System being made (And all related activities prior to that)?
Information technology management function plays various roles in the process of content management selection. According to Peppard & Ward (2016), the first role played by information technology management function is enhancing choosing of a content management that will offer maximum adequate support when involving issues such as user mentoring, web development and hosting. On the other hand, information technology management function helps in getting content management that well suits the stability and focus of the whole organization.
Information technology management function helps to do a thorough research of the market and knowing what the market expects. This acts as a guide to getting into content management selection. In addition, having understood the market becomes easier to know whether the organization has enough processes and staff and also the appropriate strategies to be followed (Peppard & Ward, 2016). Thorough research helps in knowing and familiarizing with all the requirements and getting the real picture of the platform when the content management has been deployed.
According to Peppard & Ward (2016), the other role of the information technology management function is to ensure there is much exploration and later familiarization with the focal needs that go along with various vendors. The two major needs, in this case, are idiosyncratic and extreme priority requirements. By utilization of information technology management function, the business can deal with the idiosyncratic requirements that the business finds to be highly specific. Extreme priority requirements are also well catered for as with information technology function in place easy content editing is enhanced.
Having information technology management function in place, the web designer is placed in good positions to look at a number of things before offering guidance on choosing the right content management. The first thing looked at is whether there is a strong separation of content and separation. Secondly, whether flexible content type definition exists or not. The third issue looked at is the existence of back office support for Mac & Windows. The fourth issue looked at by the web designer among others is the strong multi-lingual support that is very crucial in content management selection (Peppard & Ward, 2016).
According to Peppard & Ward (2016), before selecting content management system, it is normally advisable to investigate and analyze usage scenarios. This scenario having information technology management function in place facilitates familiarizing with the attributes of a content management selection such as addressing the commonly executed tasks. In addition, whether the CMS scenarios are exposing the difference between approach and product design.
Information technology management function also helps in managing the product demos that helps to know whether the content management system selection meets the vision of the organization (Peppard & Ward, 2016). Furthermore, whether the content management selection will either compromise or customize with the products of the company. Consequently, whether there exists good chemistry between the vendor and the working team if the content management system is chosen.
Relying more on information technology management function helps in avoiding over purchasing of software that may, in turn, affect the organization performance. This ensures that only those necessary software are purchased and only those that have a fleshed out strategy. The organization stands at a good position of not purchasing a software that has less functionality and is less adaptable to the working team. According to Peppard & Ward (2016), information management technology function helps to make sure that the content management system selected solves the current problems in the organization. On the other hand, the content management system was chosen and which has not been over purchased should have cheap maintenance, training and implementation.
Question 2: What role should the Information Technology Management Function play in the Content Management Implementation Process after the choice of CMS System has been made and implementation is being initiated and while implementation is underway?
Information technology management function plays a major role in content management implementation. According to Coronel & Morris (2016), one of the roles played by information technology management function is establishing objectives. Information technology management function ensures that no time is wasted in the process of implementing the content management selection system. All the time allocated is put into use such that all the vendors goals are catered for.
The next role of the information technology management function is assessing the current situation in the organization. Being in a position to know the current status helps in identifying any ineffective processes that may have taken place during the assessment (Coronel & Morris, 2016). Once this has been done, the systems overall usability is boosted and the content management selection system works towards the organization maximum output.
According to Coronel & Morris (2016), during the implementation of the content management selection system, incorporating information technology management function is crucial since it helps in familiarizing with the project protocols. This makes it easier for the whole organization to be prepared and work tirelessly for the best of the company. Taking the project protocols into place ensures that there is no disruption and more tension during the implementation is encountered.
Information technology management function helps in informing about the capability of the content management selection system and what the system is capable of (Coronel & Morris, 2016). Information technology management function lays down the specification and goals of the CMS and this gives the proposals the space to air their permit objective comparison. This later contributes much in giving out the appropriate decision making during training and the entire implementation process.
By incorporating information technology management function in the implementation of the CMS is essential in comparing support and products. At this juncture, all the vendors enjoy the opportunity of visiting all the existing users at the same time testing their drive systems. According to Coronel & Morris (2016), the CMS chosen will ensure that it provides all the linkages, processes and essential tools which all fuels functionality of the content management selection system.
Estimating costs and benefits is also brought out by information technology management function during the implementation of CMS. Balance is created in between the cost, ease of use and system functionality. All the vendors must be a position to know and familiarize with the benefits to be enjoyed as it forms a critical part of the implementation process (Coronel & Morris, 2016).
According to Coronel & Morris (2016), before the content management selection system, it is crucial to consider the point of training for proficiency. All the training aspects associated with the CMS must fully support the organization needs. In addition, information technology management function ensures that the training offered matches with the role of the personnel in the organization.
In summation, information technology management function and content management selection system must go hand in hand. This starts from the selection of the CMS all the way to implementation of the same. Incorporating information technology management function during the CMS selection enables the vendors to follow the right steps towards making the right choices. Consequently, during the implementation of the CMS, it is important to ensure that information technology management function is incorporated as it facilitates consideration of some aspects of the organization such as cost, objectives, efficiency, proficiency, product support and comparing, consideration of the project protocols and defining what the content management selection system will do.
References
Coronel, C., & Morris, S. (2016). Database systems: design, implementation, & management. Cengage Learning.
Peppard, J., & Ward, J. (2016). The strategic management of information systems: Building a digital strategy. John Wiley & Sons.
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